Online orders are shipped Monday to Friday from our factory headquarters in Merrillville, IN. We do not accept returns on shipped orders. Orders may be delayed in warm weather. Read our full shipping and return policy here. Have product or order questions? Contact our retail customer support team M-F 7:30am to 3:30pm CST at (219) 947-3070 ext. 352 or by email at retailwebdept@albaneseconfectionery.com.