Shipping and Returns
Holiday Order Update
We’re experiencing a higher than usual volume of orders during this festive season, which has impacted our processing times.
Thank you for your understanding and support – we’re so grateful to be part of your holiday shopping!
SHIPPING POLICY
GENERAL SHIPPING NOTICE
All online orders from www.albanesecandy.com are proudly shipped by our team from the Albanese Confectionery Group, Inc. factory headquarters located at 5441 E. Lincoln Hwy, Merrillville, IN 46410.
SHIPPING OPTIONS
We currently offer shipping to the United States, Canada, US Territories, and APO/FPO boxes for orders up to 149lbs with standard and expedited shipping options through USPS, FedEx, and UPS.
Orders exceeding 150lbs will need to be quoted over the phone by a team member at (219) 947-3070 ext. 352 or by email at retailwebdept@albaneseconfectionery.com.
TYPICAL PROCESSING TIMES
Our shipping department operates Monday through Friday, 7:30am to 3:30pm CST.
Online orders are processed in the order they are received except for orders placed using an expedited shipping option, which will be processed with urgency. The typical turnaround for most orders is 24 to 48 hours when placed during normal operating hours, Monday through Friday. Orders placed on Saturday and Sunday will be processed the following operating business day. Bulk orders with larger quantities may require 1-3 additional processing days. Most U.S. customers receive their shipment 3 to 7 business days after their order is placed with standard shipping. Please see our warm weather shipping notice for changes to this policy.
Please note that our shipping department is closed on major holidays and may be closed on other days with or without advance notice. Expect delays to our typical processing timeline preceding and proceding any major holidays that follow a closure within our department or shipping carriers.
Need your order fast?
Please select an expedited shipping option at checkout and place your order before 12pm CST Monday through Friday for same day processing. Orders placed after 12pm will be processed urgently by our team on the next operating business day. Bulk orders with larger quantities may still require 1-3 processing days. Orders placed on Fridays may be subject to a delivery delay pending the expected delivery date returned by our carriers when processing your order – we want to ensure your shipment arrives in the best possible condition. Please contact us if you are concerned this may impact your expedited order.
WARM WEATHER NOTICE
Albanese Confectionery candies require special handling through warmer climates. To ensure your shipment arrives in our World’s Best condition, we carefully package your order with ice packs and/or foil insulation when needed. In milder climates we may delay shipping up to several days if the weather forecast during transit to your shipping destination exceeds our maximum temperature requirements. This helps us to ensure your shipment arrives in the best possible condition and we have done our best to avoid the possibility of overexposure to elements beyond our control that may melt or otherwise damage your product.
Climate changes May 1st through September 30th in most U.S. regions require that all orders placed during these dates be processed following the above outlined requirements without exception. During these dates the following states are also subject to warm weather expedited shipping requirements – these are the shipping locations that are required to select an expedited shipping service during checkout for their order: Arizona, California, Florida, Idaho, Louisiana, Nevada, New Mexico, Oklahoma, Oregon, Texas, Utah, Washington, and Wyoming.
We greatly appreciate your understanding of this policy and deeply value your support and continued orders during the warmer weather months.
CUSTOMER SUPPORT
You may contact our retail website customer support team Monday through Friday 7:30am to 3:30pm CST with any product or order related questions and concerns by email at retailwebdept@albaneseconfectionery.com or by phone at (855) 272-3227 Ext 352.
RETURN POLICY
GENERAL RETURN POLICY
Due to the nature of our product, we do not accept returns on shipped orders. However, with our World’s Best Guarantee, if you’re not completely satisfied with a product, you can contact our retail website customer support team by phone at (219) 947-3070 ext. 352 or by email at retailwebdept@albaneseconfectionery.com to request an item replacement if you purchased from www.albanesecandy.com.
All seasonal and sale items are final sale and cannot be replaced or exchanged with another product.
CANCELLATIONS
Orders may be cancelled before they have been processed and shipped from our facility for a full refund to your original payment method. Contact our retail website customer support team by phone at (219) 947-3070 ext. 352 or by email at retailwebdept@albaneseconfectionery.com to request an order cancellation.
Orders that have been processed and have left our facility cannot be cancelled.
Please note if we are unable to ship your order due to an invalid address, incorrect shipping charges, or other errors made during checkout we will make every attempt to contact you and correct the order. If we have not received a response within 48 business hours your order will be cancelled, and you will receive a full refund to your original payment method within 5-7 business days.
REFUNDS
Refunds may be issued in instances where an unknown issue has been discovered after your shipment is delivered and is directly related to an error beyond the recipient’s control. Refunds will only be issued as store credit to www.albanesecandy.com. If you would prefer a physical gift card to one of our retail stores instead, please let us know when requesting a refund. Contact our retail website customer support team by phone at (219) 947-3070 ext. 352 or by email at retailwebdept@albaneseconfectionery.com to request a refund.
MISSING, DAMAGED, OR INCORRECT ITEMS?
We have several processes in place to check and verify your order is correctly picked and properly packaged before shipping, but mistakes may happen on occasion or experience unforeseen mishandling during shipping with a carrier. When you order from Albanese Confectionery, we guarantee to provide you with the World’s Best experience and will work diligently with you to get your order corrected and re-shipped to you immediately if there is an error made on our part. In some instances we may direct you to the carrier to report a claim for them to support. Please follow the instructions below to notify us of an order or product issue:
1. Please report missing, damaged, or incorrect items within 48 hours of shipment delivery by emailing us at retailwebdept@albaneseconfectionery.com. Please include your name, phone number, order number, a description of what you’re experiencing, and one or more photos of your package and/or product(s) so we can see what may have gone wrong during shipping. This helps us improve our processes and/or file claims with carriers as needed. Reports made after 48 hours are not eligble for a refund or replacement, but may be further reviewed on a case-by-case basis.
2. Don’t throw away your package until we have had a chance to understand the problem. In certain cases, we may ask you to ship the item(s) back to us. If we do require you to ship them back to us, we will provide you with a shipping label.
3. Give us 24 business hours to process your report. While we work diligently to address order issues immediately when they are received, we are a small team operating during normal business hours Monday through Friday in most instances. Your satisfaction is our number one priority!
REFUSED SHIPMENTS
We are unable to stop shipments after an order has left our facility. If you refuse a shipped order, you will be responsible for a 20% restocking fee and the original shipping charge. If a shipment is lost enroute back to us after it was refused at delivery, we will not be able to honor a refund or store credit of any amount.
Last Updated: October 2024
